Return & Refund Policy
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. Return label Fee (Customer Responsibility) to pay for the return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at contact@diyaana.com.
Return rules summary
- Returns accepted within 7 days upon delivery
- Return shipping - customer has to download & print the label we provide (paid by the customer).
- 15% restocking fee for undamaged items you return order total over $180 | There will be no restocking fee if your order total is under $180.
- Earrings are final sale due the hygiene concerns.
- For any damaged items received upon unboxing, please contact us within 2 days upon arrival.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.
*Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at contact@diyaana.com.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 2 days of delivery with photos of the issue. We’ll make it right as quickly as possible for no fee.
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Items must be unused, unworn, and in their original packaging.
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Proof of purchase (Order number & Email or Phone Number associated with the order) is required.
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All discounted, sale, clearance or promotional items, bundle promotions are final sale.
Earrings - For hygiene and safety reasons, all earrings (including studs, huggies, hoops, etc.) are final sale and cannot be returned or exchanged.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Restocking Fee - 15% of the item value will be charged for Non- Defective products returned for orders over $180 (Reason for this charge is to cover re-listing, inspection, repackaging costs). Deter abuse - wardrobing (return after use).
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 14 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@diyaana.com. You can always get the refund as store credit for your next purchase.
PREORDER ITEMS
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Order Cancellation: You may cancel your preorder within 24 hours of placing your order for a full refund. After 24 hours, preorders cannot be canceled or modified, as production and ordering have already begun.
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Shipping Times: The estimated shipping timeframe is an estimate and may occasionally vary due to supplier or carrier delays beyond our control.
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Mixed Orders: If your order includes both preorder and in-stock items, your entire order may be shipped together once the preorder item is available unless you make separate orders for in-stock & preorder products.
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Limited Availability: Preorder items are reserved on a first-come, first-served basis and may sell out.
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Returns: Once delivered, preorder items are eligible for returns unless they are custom made for a specific name or a size. Returns should be made within 7 days upon delivery.
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Address Changes: Please contact us immediately if your shipping address changes before your order ships.
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Order Updates: We'll send you a shipping confirmation with tracking information as soon as your preorder is dispatched.
Thank you for your patience and support! We can't wait for you to receive your new jewelry.